7 Ways to Effectively Communicate about Climate Change

Today, we not only have a growing climate crisis but a communications one too. Quite simply, we have not figured out how to communicate about climate change in a way that builds support for meaningful and sustained actions to address it. There are many reasons for this, of course. Some believe that climate change isn’t possible because God would not permit it. Others deny science – or believe disinformation intended to sow doubt. Many become overwhelmed by the magnitude of this challenge and simply shut the message out. Often though, we are simply too busy with everyday tasks to focus on something that can be pushed off until tomorrow.

One could argue that communicators are making some progress as, according to a recent Yale study, 73% of Americans believe “global warming is happening”, up 10 percentage points from 2015. Despite this increase, there are few signs that Americans are motivated to take action to solve this crisis. One such indication of this is that social norms around climate change lag personal beliefs, and this can be a powerful deterrent to collective action. For example, according to the same study, less than half of Americans perceive that others “want or expect [them] to take action to reduce global warming”. Similarly, less than half of Americans believe that those “close to them are taking action themselves to reduce global warming.”

Effective climate change communication is needed to shift attitudes, evolve social norms and expand support for action. Many expect the government and non-profit organizations to take the lead. But, businesses and individuals both have an important role to play too. Here are a few suggestions on how to overcome this communication challenge:

Reach beyond the converted. Today, a communications gap exists regarding climate change messaging: most efforts are focused on activating those already converted, rather than try to sway those that are not. For example, social action groups focus on mobilizing their own base in support of social change. Sustainable brands are no different, focusing media spend on those most likely to make a purchase. Few dollars are spent on outreach to those that might be receptive to the message, let alone those that are less so. To grow support for climate change action, individuals, non-profits, governments, and businesses must work together to engage the fence sitters and the skeptics, not just the converted.

Focus on personal impact. Studies suggest that people are more apt to believe in climate change when they experience its effects first hand. Recent hurricanes and wildfires made climate change more real for some. Others, however, remain unconvinced: Because they have experienced such events before, they argue, it is not obvious that climate change is now making them more severe. Yet, there are signs that opinions are changing as a recent poll indicates that 46% of Americans say they have “personally experiences the effects of global warming”, up 15 percentage points from 2015.

Communicators should take advantage of this by highlighting ways in which climate change impacts people personally, especially when the impact is unexpected or goes against someone’s own personal experience. For anglers, for example, it is that the trout are no longer found at the expected bend along the river but at higher elevations as they migrate to cooler waters. For commercial fishermen, it is that the local fish they have permits to catch are moving north – or farther out to sea. For coastal homeowners, it is that home prices are not appreciating as rapidly as homes located on higher ground. In all of these examples, people already sense that something has changed, even if they do not yet connect it to climate change. This can make a climate message all the more impactful when they make the connection.

Make it local. Metrics like a 2°C increase in global temperature are hard for many to relate to because such a change is seemingly not that significant on a human scale, despite its destructive impact on a planetary one. Moreover, the average increase in global temperature does not necessarily provide the best indicator of climate impact in local areas. Instead, complement global metrics with local ones. This includes reporting on how temperatures in such places as Alaska are rising faster than global averages. It also means focusing on local temperature extremes that do the most damage including new highs in summer and in winter. Hotter summer temperatures exacerbate drought and forest fires and accelerate the melting of polar ice and permafrost; fewer frost days in winter allow more insects to survive, spreading more disease and leading to the killing of billions of trees.

Motivate sharing. In this politicized environment, people have hardened beliefs about climate change, making people less receptive to ideas that challenge them. Personal relationships often, however, transcend politics, disarming people and making them more receptive to differing thoughts. Stories about local places or local impact – whether economic, social, or physical – can be especially powerful because others within their social spheres can relate to them. Not only can such stories hit close to home, but they can spark conversations about how different events are today from a commonly-held historical norm. Communicators should facilitate such storytelling and promote social sharing to amplify it.

Communicate through trusted messengers. Today, Americans trust few sources for information about climate change. Instead of trying to overcome this gap, communicators should turn to trusted messengers to relay climate messages. According to a Yale study, one trusted source is physicians. Doctors have an opportunity to communicate about climate change, and in particular, the health risks associated with it. This may include messaging about a prolonged allergy season or greater risk of Lyme’s disease. Other trusted sources include those economically impacted by climate change such as farmers, hunters or commercial fishermen, as well as those entrusted to protect the public from harm such as the military.

Frame the message. Communicators should frame a message in a way that people will be most receptive to it. For example, conservatives respond better to messaging that is rooted in nostalgia (e.g., ‘restore the earth’) while liberals respond better to messaging about “preventing future environmental degradation”.  Likewise, for the devout, “ the idea that humans should not befoul God’s creation can be a powerful argument.”

Allow people to evolve their views. It is really hard to get people to change their mind. Beliefs are often based on what people hear from others around them and social norms regarding behavior. Once people hold a specific belief, they tend to look for confirming evidence to justify it. For many, changing their mind is tantamount to admitting that they were wrong before, something that runs counter to most of us. As such, communicators should give people room to evolve their views without losing face. This means allowing them to evolve their views based on new evidence – without negating their past beliefs. “I now see evidence of climate change whereas I did not see it before”.  What is most important is what people believe today – and going forward – rather than dwelling on the past.

I know there are a lot of other great ideas out there for communicating about climate change. Tweet your ideas to @dwigder.  I would love to hear.

Why public opinion on climate change matters to business

Today, the business community is sharply divided about whether to take action on climate change.

There are those for which taking steps to prevent climate change is beneficial. Industries such as renewable energy and battery storage stand to profit from a shift to a low-carbon economy, whereas others such as travel, real estate and agriculture are threatened if climate change continues unabated. Other companies have taken steps to green their operations based on economic or ethical considerations, while others have done so in response to consumer pressure.

At the same time, many businesses actively oppose taking action. Many of these companies have a strong interest in maintaining the status quo because their profits are tied to fossil fuels. Even the U.S. Chamber of Commerce, a lobbying group that claims to represent all businesses, largely supports the status quo.

Not surprisingly, a similar debate is raging in Washington over the best public policy to deal with climate change. Given the complex and multi-generational challenge that climate change poses, the right public policy is essential for businesses to be part of the solution. At minimum, policy can create a stable environment for business investment, essential for incubating nascent technologies. At best, it can promote an orderly transition to a post-carbon economy.

A powerful force

This jockeying is not limited to lobbyists trying to influence politicians over martini dinners; instead, much of this effort is focused on swaying public opinion. Indeed, studies (PDF) suggest that public opinion is a powerful force that helps shape public policy. Moreover, the influence of public opinion is amplified when people consider the issue important — or when it can provide politicians with political coverage to take a stand that goes against the fold.

Today, many businesses — or wealthy individuals with vested interests in these businesses — have aligned to defend the status quo, often by influencing public opinion. For years, ExxonMobil and other oil companies overtly sought to sway the public’s view of climate change. Over the last 10 years, foundations and wealthy donors — many with strong ties to the fossil fuel industry — have stepped in to fund a climate change counter-movement (CCCM) to the tune of $900 million a year.

A recent Yale/George Mason University study indicates that a mere 13 percent of Americans believe that there is overwhelming scientific consensus that climate change is real.

Arguably, the CCCM has influenced public opinion, including the belief as to whether climate change even exists. A recent Yale/George Mason University study indicates that a mere 13 percent of Americans believe that there is overwhelming scientific consensus that climate change is real, a very small percentage given that 97 percent of peer-reviewed scientific papers since 1990 align with this consensus view.

CCCM communications tactics have been surprisingly simple: sow seeds of doubt with the public about whether climate change is real. The CCCM has been able to do this with ease by distributing fringe research that challenges the validity of climate change or by pointing out weather events such as an unexpected cold snap that seemingly conflicts with a warming climate.

Climate skeptics enhance the credibility of their position by publishing opinions or sponsored articles in mainstream publications such as Forbes or Wall Street Journal. Headlines such as “The Sea Is Rising, but Not Because of Climate Change” sow doubt with users even if they browse only the headlines, and despite that scientists deemed the article’s credibility to be “very low.” Other articles, such as “Climate Forecast: Failed Prognostication,” move from fringe to more mainstream publications as they are redistributed on message boards, social media, search engines or news aggregators. This specific article, originally published by the Institute for Energy Research, a non-profit organization that seems to count ExxonMobil and Koch Industries among its major donors, was redistributed in Yahoo’s news feed.

Such articles try to obfuscate global scientific consensus on climate change by claiming that there are so many competing theories that no one really knows what is happening. Worse, they argue against taking action because the cost to do so would be too high. The author of one article titled “Is the IPCC Wrong about Sea Level Rise?” and published by Forbes claims that any “continued rise [in sea level this century is already] locked in due to temperature changes that have already occurred. No reductions in greenhouse gas emissions will prevent sea level rise in the near term.”

The problem: The author is a former oil executive with little discernible background in climate science.

By prolonging the debate, the CCCM has achieved a primary goal: deferring meaningful action on climate change to the future. But delaying action is not without cost: It reduces the incentive for business to invest in next-generation technologies and industries, hurting the long-term competitiveness of the U.S. economy, especially as other nations, notably China, leap ahead.

Major advertising companies teamed up to motivate Gen Z to take 2 billion acts of good by 2030 in support of the U.N.’s Sustainable Development Goals.

This is not to say that pro-climate action business groups have been silent. But, in many ways, their efforts have been disconnected, short-term focused and lacking a single-minded objective. Hedge fund billionaire Tom Steyer, for example, financed a get-out-the-vote campaign in 2014 focused on electing officials who were climate-friendly. Elon Musk turns to social media to draw attention to his businesses, most recently by launching a Tesla electric car into space. Recently, the major advertising holding companies teamed up with the United Nations to launch the Little x Little campaign with the goal of motivating Gen Z to take 2 billion acts of good by 2030 in support of the U.N.’s Sustainable Development Goals.

Other campaigns have been more enduring. 350.org’s divestment campaign is one such example. This organization pressures individual investors, pension funds and endowments to divest from fossil fuel investments. But this effort has not been without its critics who question whether the end game should be divestment, versus public policy that more directly addresses climate change.

There is little doubt that many businesses will be adversely affected by climate change, whether it be their supply chain, operations, products or brand. This impact will differ by industry and by geography. Public policy that begins to addresses climate change can mitigate its impact. It also can help businesses better adapt to the change — or even thrive in spite of it.

Providing a counterweight

Arguably, to lay the groundwork for policy change, businesses need to devote resources to building support with the public for climate action. At the very least, pro-climate-action businesses need to provide a counterweight to the continuous barrage of messages from the CCCM. There are several ways to do so:

Accountability: Publishers should be held responsible for the truthfulness of articles — including opinions and sponsored articles — that they publish under their names. This is especially important for articles that challenge scientific consensus because authors are clearly using association with the publisher to garner credibility for the story.

The rules can be simple: Fact-check content that challenges fact-based scientific consensus and decline to publish — or at least clearly label — articles if they fall outside the consensus view. For good measure, publishers could even provide the percentage of scientific studies that support or contradict claims made in articles they publish.

This type of system leaves room to challenge accepted scientific facts while providing proper attribution for unsuspecting readers when an author’s opinions do not align with scientific consensus. Such labels also should extend beyond a publisher’s site to wherever headlines are distributed. Without such a system, publishers risk distributing misleading — if not blatantly fake —news, something that should run counter to any reputable publisher.

Advocacy: Businesses should advocate for public policy that would help them manage the complexities of climate change. To lay the groundwork for policy change, they first need to build support for action through sustained and coordinated outreach to the public. This would involve creating new advocacy groups — or expanding the role of existing ones — to raise funds and coordinate campaign development.

Funding might pose a challenge initially: While many companies openly support climate action, others might not yet fully appreciate the threat that climate change has on their operations. They also may fear alienating certain consumers by appearing to take a political stance. But increasingly, companies are making public their support for climate action, such as those who voiced support for the United States to stay in the Paris Agreement. Moreover, wealthy individuals likely also will step up to support such a campaign, similar to how others support the CCCM today.

Relatability: To influence public opinion, communicators should work to engage the “Concerned” and the “Cautious,” two audiences (PDF) identified by the Yale Program for Climate Change Communications as perhaps the most movable on this issue. Growing support among these groups would go a long way in influencing public opinion, as combined they make up just over half of the American population.

While the Concerned already feel threatened, they do not believe that actions being taken today effectively will deal with this threat.

Research (PDF) indicates each audience requires different communications strategies. The Concerned, for example, are more likely to take action if they feel threatened by climate change and have a clear understanding of how to mitigate this threat. While the Concerned already feel threatened, they do not believe that actions being taken today effectively will deal with this threat. As such, communications should focus on convincing them of “the ability of individuals or groups to effectively mitigate climate change.”

From a business perspective, this may mean highlighting significant investments such as the $1 billion from chocolate manufacturer Mars to mitigate climate change or the recent success of Net Power in testing a commercial-scale pilot for generating zero emissions energy.

Research also suggests the Concerned are swayed by opinion leaders. This is consistent with the findings of other studies (PDF) that say that activating political and economic elites can help sway public opinion. As such, businesses should activate opinion leaders as part of their campaigns.

Communicators should also engage the Cautious. While the Cautious tend to believe in climate change, they have a high gap between their belief that climate change is happening now (26 percent) versus sometime in the future (81 percent). To engage these people, it is key for communications to close this gap.

This means demonstrating that climate change is really happening — not by overwhelming people with facts, but by demonstrating how it is already affecting local businesses, jobs and a way of life. Outdoor recreation is a great example of this as climate change is already affecting where people fish and hunt, something that affects local guides and outfitters. Commercial fishing is another example as warming coastal waters force boats to travel farther north and out to sea to catch fish that once thrived right offshore.

To make things more challenging, the Cautious spurn traditional media channels and pay less attention to news — especially environmental news — than most Americans. As such, businesses should communicate with the Cautious through more personal channels such as social media, word of mouth or local newspapers.

And because the Cautious trust few sources for information on climate change, businesses should communicate through trusted messengers to relay climate messages. These messengers could be local business owners affected by climate change or local physicians (PDF) who witness prolonged allergy season, greater spread of Lyme’s disease or higher instances of asthma.

This article was originally published on Greenbiz.

Why Even the God-Fearing Should Believe It’s Up to Us to Halt Climate Change

God’s creation is on the brink of destruction, potentially at biblical proportions. Scientists say we have as little as three years to stabilize the climate or risk environmental catastrophe. Others say that climate change is already upon us, contributing to flooding that reached ‘unprecedented’ levels in Bangladesh, Nepal, India and now Texas this year.

Some people believe that it’s beyond our power to harm the climate, and even if we could, God would intervene before climate change destroys our world.

There is scant hard evidence though that a divine being participates so directly in human affairs, at least in modern times. Human misery caused by natural disasters, civil wars and genocide seem to go unchecked by Providence. 1.4 billion people are expected to lose their homes by 2060, largely due to rising seas. Most of these people will feel as if their world has been destroyed. If God did not stop these previous tragedies, why do we expect Him to intervene now?

I believe in an inspirational God, rather than an interventionist one. This means turning to God for guidance on how to live life with a higher purpose. This also means taking action to fulfill this calling with the tools at our disposal. As the parable goes, when God sends a canoe, a motorboat and a helicopter to pull us from the flood, He is not ignoring our calls for help, but rather answering our prayers — by providing us with the means to help ourselves.

Like with other natural disasters, God is not going to swoop down and halt climate change. Instead, we must be inspired by a higher purpose — saving the planet for future generations — to do so ourselves. This means eliminating our carbon footprint, and convincing others to do the same. We already have the tools and technologies to do this. Instead of canoes, motorboats and helicopters, we have renewable energy, electric cars and building insulation. It’s time for all of us to act.

–Originally published on Medium, 2017

Outdoor recreation can’t beat the heat of climate change

In Montana and similar big-sky places across the U.S., outdoor recreation is core both to the local economy and a way of life. Climate change is beginning to undermine this as it alters the natural systems and habitats that outdoor recreation depends upon. 

Many product companies and resort destinations are positioned to adapt to this change. Others businesses, including local outfitters and guides, may not be as fortunate. Regardless, all companies have the opportunity to take a leadership role in responding to climate change, and in the process, to help preserve a way of life that dates back generations.

Outdoor recreation economy

Outdoor recreation represents a significant share of the U.S. economy: $646 billion in annual spending that supports more than 6.1 million direct — and countless more indirect — jobs. Spending includes $120 billion on outdoor recreation products and $543 billion for trips and travel-related spending.

Climate change is expected to affect this. While comprehensive national studies are hard to come by, state-level impact has been documented. Take Montana. Today, the economic contribution (PDF) of outdoor recreation in that state is significant: $5.8 billion in consumer spending and 64,000 jobs — or more than 12 percent of total employment across the state. According to a recent report (PDF) prepared for the Montana Wildlife Federation, climate change is expected to eliminate 11,000 jobs related to outdoor recreation, or one in six in the state.  

Ski resorts are making investments to attract visitors year round.

Jobs are only part of what is at risk. Nearly three-quarters of all Montana residents (PDF) participate in outdoor activities each year, one of the highest participation rates of any state. Climate change is forecasted (PDF) to have a dramatic impact on this and expected to cause a 33 percent decline in snow sports, a 15 percent decline in big game hunting and a 33 percent drop in angler days.

Adapting to climate change

Certain outdoor recreation companies are better positioned than others to adapt to climate change. For example, product companies can diversify their product lines, such as reducing their dependence on cold-weather products. Columbia Sportswear, a leading outdoor apparel company, recently acquired PrAna, a yoga and climbing apparel company. Newell Rubbermaid recently floated the idea of selling off winter sports brands that it acquired with Jarden this year.

Similarly, ski resorts are making investments to attract visitors year round. For example, Big Sky Resorts in Montana made investments in warm weather activities such as bike trails and zip lines. Last year, summer revenue was up 10 percent.

Mitigating impact

When it comes to climate change, adaption is not the only thing product companies and resorts can do; they also can take a leadership role to help mitigate it. This means reducing impact across their supply chains — from the sourcing of materials to selling products at retail.

One way to do so is by having more companies adopt the Higgs Indexto guide internal decision-making and vendor selection. Another way is by encouraging more companies to switch to renewable energy to power their facilities.

Climate action should not just be limited to operational decisions. Climate leadership also means being more transparent with consumers. One way to do so is by transforming the Higgs Index into a consumer-facing label in order to allow consumers to make their preferences known with their wallets.

While product manufacturers and resorts are positioned to take action, other types of businesses such as fishing outfitters and guides are in more precarious positions, as their prosperity is highly dependent on the health of local rivers.

While product manufacturers and resorts are positioned to take action, other types of businesses such as fishing outfitters and guides are in more precarious positions.

Last summer, for example, many of Montana’s rivers were subject to “hoot-owl” fishing restrictions from afternoon until midnight when higher-than-normal heat put excessive stress on cold water fish. Those that remained open ended up overcrowded with anglers.  

Worse, climate change is impacting the aquatic habitats where Montana’s prized trout live. As temperatures rise, warm water fish such as the smallmouth bass are moving upstream into higher elevations, encroaching upon trout that thrive in colder headwaters.

Dan Vermillion, chairman of the Montana Fish, Wildlife & Parks Commission and owner of a local fly fishing guide company, reported that smallmouth were being caught along stretches of the Yellowstone River which were 1,000 feet higher in elevation than previously recorded. Last summer, a parasite caused a massive fish kill in the Yellowstone. The primary reasons for the outbreak: “near-record low [water] flows and warm water temperatures.”

Today, many anglers still attribute poor river conditions to bad luck, rather than a changing environment. Climate change awareness is growing, however, as occurrences happen more frequently. As it does, outdoor destinations will end up with fewer customers as visitors shift their travel plans elsewhere.

Certainly, local actions can mitigate some impacts from climate change. In fact, the Northern Adaptation Partnership, a collaborative effort that includes 16 National Forests and three National Parks across Montana, Idaho and Wyoming, has created a comprehensive plan (PDF) to do just that. Mitigation efforts along local streams include restoring floodplains, reducing habitat fragmentation and increasing tree shade adjacent to streams. 

Educating consumers

Despite these efforts, most fishing outfitters and guides will remain largely dependent on local conditions for their livelihood, and have limited ways to mitigate the impact. One thing that outfitters can do is to educate their customers as to how climate change is affecting local ecosystems. In fact, such efforts could be quite effective, as studies suggest that “perceived personal experiences” with climate change have a greater influence on consumer attitudes than even previously held beliefs.  

Of course, some may see such a move as risky as it might discourage some visitors from returning. But, it is equally probable that it will prompt more people to visit places such as Montana before outdoor conditions get decidedly worse.

–Originally published on Greenbiz, 2016

For the tourism industry, there’s no vacation from climate change

Vacations are supposed to be spent in paradise — on sun-kissed beaches with palm trees gently swaying overhead and clear blue waters that extend to the horizon. This is a narrative (PDF) that many tourists have come to believe — and that industry marketers have nurtured in their advertising.

But climate change is making it harder for resort owners and tour operators to make good on this promise. Climate change is having more of an impact on tourist destinations by eroding beaches and bleaching coral reefs. Mountain destinations are not immune either, as a warming climate melts glaciers and snow pack.

The latest bleaching of the Great Barrier Reef has again brought to the forefront the growing impact of climate change on tourist destinations. According to the Great Barrier Reef Marine Park Authority, warmer than usual waters have caused bleaching (PDF) along much of the reef, and have killed nearly a quarter of its coral.

Such an extreme event not only degrades the reef, but can lead to the collapse of the ecosystem as fish and other aquatic life forms move on to find other sources of food and shelter. Making matters worse, these events are expected to occur more frequently going forward, which will leave less time for the reef to recover between events.

This type of climate impact can be devastating for the local economy, too. The Great Barrier Reef directly supports69,000 jobs in reef tourism and fishing, and contributes more than AUS $6 billion to the Australian economy each year. The reef is also a national treasure of Australia and the reason that many tourists travel to this far-off continent in the first place.

Over the last 40 years there have been eight significant coral bleaching events on the Great Barrier Reef caused by higher than normal water temperatures. Historically, the Australian tourism industry has tiptoed lightly around the issue of climate change. While many tour operators have borne witness to past bleaching events, they have hesitated to raise their concerns with sympathetic politicians or the press, fearing that any negative publicity would scare away tourists — and profits — in the near term.

It is not surprising then that with the latest bleaching event, the local tourism industry association in Queensland immediately sought to downplay the impact. The Australian government went one step further and had the United Nations actually remove a chapter from the U.N.’s latest climate change report that discussed impact to the reef.

Faced with the worst bleaching on record, tour operators found themselves with few viable options. They could simply ignore it and continue to market to tourists as if nothing had happened. In fact, studies suggest that some tourists would not even notice that conditions materially had changed because they do not have the context to know otherwise. For them, diving on a less-than-pristine reef would be fine as long as conditions exceeded a minimum threshold for seeing fish and other aquatic life.

Alternatively, tour operators could try to adapt to their new reality. For example, they could shift dives to deeper waters that tend to remain cooler and less susceptible to bleaching. But, adaption may be only a temporary solution at best, as bleaching is expected to become an annual occurrence by 2030 without a significant global reduction in carbon emissions.

Organize to fight an existential threat

This time, with the bleaching too devastating and the industry outlook too grim, tour operators were compelled to take a stand. Climate change had become an “existential threat” to the reef and to their livelihood. Instead of remaining silent as they had done in the past, 175 tour operators banded together to urge governmental action to address the underlying cause of the bleaching: greenhouse gases emissions warming the planet.

Coral bleaching and mortality is expected to be widespread across the globe this year, leaving fewer pristine reefs to choose from.

Tour operators did not just go public with their concerns; they took an aggressive stance against one of Australia’s other leading industries, big coal. They demanded that the government withhold financing and investment support for the proposed Carmichael coal mine, which, if opened, would be the largest coal mine in Australia. They also demanded that new coal mines be disallowed. As Australia is the third largest coal producing country in the world, these demands provide a direct challenge to the status quo and a competing vision for the future.

While it is too early to know how successful these tour operators will be in halting new coal mines from opening, such collective action marks an important step forward in the fight for the long-term survival of the reef.

Reframe the prevailing narrative

While tour operators feel embolden to take on big coal, there is little to suggest that they are ready to challenge the status quo with tourists. Today, many tourists favor vacation destinations that are picture perfect (PDF). Climate change, however, makes it increasingly difficult for tour operators to meet such lofty expectations.

The recent bleaching is a great example. In response, local tourism officials have sought to downplay negative news about the reef. But press coverage already has been so widespread that this would be nearly impossible to do.

Moreover, returning travelers are sharing stories with prospective travelers on social media and travel sites such as Trip Advisor. The upcoming premiere of Disney’s “Finding Dory,” the long-awaited sequel to “Finding Nemo,” inevitably will invite the press to draw comparison between the vibrant Great Barrier Reef portrayed in these movies and the existing state of the reef today.

Potential bleaching and mortality across global oceans in 2016.

Alert Level 1 means bleaching is likely; Alert level 2 means mortality likely; NOAA Coral Reef Watch, February-May 2016.

 

Given all of this, the best response by the tourist industry may be to have a direct and open conversation with prospective tourists about the conditions on the reef, while stressing the importance and excitement of seeing it even if it is still recovering from the bleaching. As part of this exchange, the industry also can start to change the prevailing narrative about what makes a perfect vacation. Conditions may not be pristine on the reef, but seeing an adaptive environment — recovering from the effects of a climate change event — is still worth the experience.

Tour operators may be concerned that such an honest conversation simply will motivate tourists to book a dive vacation elsewhere. Sadly, the bleaching of this reef is not an isolated phenomenon. Coral bleaching and mortality is expected to be widespread across the globe this year, leaving fewer pristine reefs to choose from.

An honest dialogue may be the best way to attract tourists to the reef, while at the same time start to unwind the prevailing narrative that the best vacation destinations have to be picture perfect.

–Originally published on Greenbiz, 2016

Why we should shift to local climate metrics

The world recently surpassed an increase in average global temperatures of 1 degree Celsius (1.8 degrees Fahrenheit) as compared to pre-industrial times. This was a significant milestone, as it marked that we are halfway to a tipping point at which scientists believe the impact of climate change may become irreversible.

One might think that such an ominous milestone would have been met with broad public concern. After all, a 1 C increase in global temperatures means that climate change no longer can be considered a future phenomenon, as the adverse effects are being felt today. Instead, this milestone barely made it into the daily news cycle.

While other global events often drown out focus on this critical topic, another reason may be that average change in global temperature is a flawed metric for communicating the seriousness of the issue with the broader public.

First, a 1 C change is an abstract concept for most. In the human experience, no one would bat an eye if the ambient temperature changed by so little, so it is not intuitive that such a seemingly small temperature change on a global scale could wreak such havoc on our environment.

Second, an average implies uniform change globally, when, in fact, it has been highly variable across geographies, topographies and seasons. For example, according to the National Oceanic and Atmospheric Administration, over the past four decades, surface temperatures have risen 2.5 times more over land than over the oceans. Such a dramatic increase in land temperatures is lost when using averages, even though it disproportionately will affect the human condition in the near term.

Climate communicators need not to look far afield to understand the flaw in relying on averages. As the marketing adage goes: “There are no average customers. Some people like iced tea and some like hot tea, but very few ask for lukewarm tea.”

Communicators should rethink how rising temperatures are communicated to the broader public. One logical shift would be to more broadly communicate local or regional temperature changes and trends. This could be based on annual regional averages or by season. Doing so also would highlight dramatic changes that disproportionately affect local environments and ecosystems.

For example, while global temperatures have risen 1 C on average, average local temperatures already have risen 1.7 C in Alaska, and a whopping 3.2 C during Alaskan winters since 1949.

Similarly, the Southwest has experienced a dramatic increase in summer temperatures over the last four decades, now averaging 2 C higher. While some might expect such increases in a largely arid area such as the Southwest, average temperatures also have risen dramatically in other regions such as the Northeast where average summer temperatures are up 1.7 C during the same period.

Yet while local metrics may be more effective than global in communicating the seriousness of climate change, research suggests that there may be a limit to how effective any metrics are, as people tend to value their own experiences over statistical evidence.

Such preference for personal empiricism can be detrimental, of course, if it if it leads people to dismiss scientific evidence such as the very existence of anthropogenic climate chance.

But it also can also be a good thing if personal experience and intuition concurs with scientific findings. In fact, studies indicate that humans are able to perceive local temperature changes as well as changes in the onset and duration of seasons. Significantly, “individuals who live in places with rising average temperatures are more likely than others to perceive local warming.”

If the public already senses rising local temperatures then the proper role for metrics is not to use them solely as evidence to convince individuals that change is actually happening, but rather as affirmation of a change already being felt locally. This would necessitate a shift in how we communicate metrics from reporting to validating personal experience.

Such validation would strengthen conviction around what many people already know and embolden them to share their views with others, amplifying word of mouth.

–Originally published on Greenbiz, 2015

 

What Green Businesses Can Learn from Obama’s Campaign

Although President Barack Obama ran a successful campaign and won a decisive electoral-college victory, the margin in key battleground states was slight. Indeed, a shift of 407,000 votes across four of them — Colorado, Florida, Ohio, Virginia — would have given Mitt Romney the 69 electoral votes he needed for victory.

Big data has been touted as key to Obama’s victory — and securing winning margins in swing states — by enabling the campaign to focus scarce resources on voters who could be persuaded to vote for Obama and, once persuaded, were likely to actually vote.

Critical to this effort was the Obama campaign’s recognition that voters may be demographically similar while at the same time strikingly different when it came to the issues that they cared about. As Dan Wagner, the campaign‘s chief analytics officer, told The Los Angeles Times, “White suburban women? They’re not all the same. The Latino community is very diverse with very different interests. What the data permits you to do is figure out that diversity.”

For the Obama campaign, a key to victory was to precisely understand which issue would be most persuasive to a voter’s choice and then microtarget like-minded voters with messaging that relayed the President’s stance on the issue and his action plan to address the issue going forward.

Underpinning this effort by the campaign was market research to determine the precise issue that most effectively influenced voter decisions — and which voters cared about which issues. The campaign also targeted known supporters, asking them to reach out to Facebook friends in swing states in hopes of influencing their voting decisions.

Such microtargeting is not limited to campaigns. Companies can also use this approach to identify and shape green brand preferences, and ultimately, purchase decisions. Here is how:

Focus on consumer persuadability. Politicians are known for boasting to voters about what they have done while in office and expecting voter support in return. This is similar to how many brands tout their green accomplishments today: more recyclable, safer chemicals, reduced material content. But, as in politics, such accomplishments may not be relevant to consumers, green or otherwise. Nor are they necessarily factors that influence brand preference and choice.

In contrast, the Obama campaign had a laserlike focus on the issues most associated with influencing voter decisions. Brands can learn from such an approach. By determining not only what consumers care about but also prioritizing messaging to focus on those needs most associated with consumer preference and choice, brands can have greater impact for a given investment. In each case, market research is required to reveal what cares or needs have the most influence on preference and choice and for which audiences.

Method’s recent Clean Happy video campaign illustrates such an approach. The campaign targets household decision-makers and focuses on a broad range of consumer cares and needs and how Method’s products deliver on each.

For example, one video titled “Clean Like a Mom” promotes Method household cleaning products that contain safer chemicals than traditional cleaners. But, instead of focusing exclusively on product attributes, the video highlights how Method products address specific consumer cares, namely, kids’ safety and the desire by moms to be perceived by their peers as doing the right thing. Presumably, Method did market testing and found out that with moms, these issues motivated greater brand preference and choice than alternatives.

Interestingly, green marketers can effectively influence consumer behavior even if consumers do not consider themselves to be green. One dramatic example comes from a Yale University/George Mason survey that segmented Americans based on their attitudes toward climate change.

The survey revealed that two consumer segments — the one most alarmed by and the one most dismissive of climate change — were the most future-oriented in terms of their outlook. Such attitudinal similarities provide a potential opening for marketers to try a more future-focused message when selling greener products to these segments despite their polar opposite views on climate change.

Be true to your brand. Some politicians try to reinvent themselves in order to tell voters what they want to hear. Arguably, this is similar to a brand that wants to engage consumers on green issues but is not currently perceived in the market as being green.

Brands do not necessarily have to be known for being green in order to be relevant to consumers. Instead, brands should tell their story in a way that is true to their existing brand positioning.

Unilever’s Axe is a great example. Known as an irreverent brand that uses the sex appeal of its products to drive sales, Axe launched its “ Showerpooling” campaign to engage its customer base on the issue of water conservation. The platform uses showerpooling — sharing showers — not only as a way to grab attention, but to make it relevant with the audience. The campaign jokes: “It’s not just environmentally friendly … it’s all kind of friendly.”

Target microsegments. The Obama campaign identified microsegments through research and projected these against a database of registered voters in a nationwide effort to influence voter choice. Of course, marketers could develop their own database by encouraging consumers to sign up for ongoing communications from a company.

But, even without a database, marketers can certainly target microsegments online. This can be done by targeting green consumers on contextually relevant sites, retargeting those visitors elsewhere online or by partnering with a demand side platform to identify and target audiences with like-minded profiles regardless of where they go online.

Turn loyalists into influencers. The Obama campaign successfully tapped its supporters to motivate friends in swing states to vote. Similarly, advertising campaigns should activate loyal customers to serve as influencers and advocates for the brand. Method deployed a similar approach in its recent campaign by distributing fun videos through social sites such as YouTube and Facebook and providing incentives for viewers to share them.

The Obama campaign demonstrated the power of microtargeting to influence voters, and arguably, affected the outcome of the election through this technique. Obama’s success was bolstered by focusing on specific issues most influential with specific voters, rather than a more general message. Such a campaign provides many lessons for green marketers — as well as the opportunity to take a similar approach to drive adoption of green products.

Growing Business Opportunities in Home Lighting, Heating

A ban on incandescent light bulbs took effect in the European Union last month, making more efficient lighting technologies — including compact fluorescent lightbulbs (CFLs) and light emitting diodes (LEDs) — standard across Europe. Such a milestone reminds us that market shifts — whether spurred by regulation or innovation — open up new opportunities for businesses to sell greener products and services to consumers.

Many of these emerging opportunities focus on efficient home energy solutions for consumers. Here are two that businesses should consider:

Next-generation lighting

The European Union isn’t the only region phasing out traditional incandescent lightbulbs. In 2007, the United States passed a similar regulation that effectively eliminates many of those bulbs by January of 2014. Initially, this mandate spurred demand for CFLs, likely from niche consumers willing to pay a higher price for an emerging technology that promised lower electrical usage and longer product life. But, since 2008, CFL purchases have declined each year, despite a precipitous drop in price.

Today, according to the U.S. Department of Energy, two thirds of the energy savings potential from CFLs has yet to be realized. As such, with the U.S. pulling out of the recession and consumers more willing to open their wallets, businesses have an opportunity to spur demand for next-generation lighting products.

Retailers are showing renewed interest in efficient bulbs. Ace Hardware, for example, recently declared Oct. 18 to be Annual Light Bulb Day to raise national awareness for CFLs and other lighting technologies. It also offered discounts on purchases to motivate foot traffic and drive sales.

Alternatively, Ikea has chosen to bypass CFLs: It plans to stock LEDs exclusively by 2016 because it believes the rapidly evolving technology will likely outperform CFLs in the near future. By picking a winner in the lighting category, IKEA generated a lot of buzz for its stores and interest in this emerging technology.

Utilities and utility regulatory boards are also spurring demand as they comply with state energy-efficiency mandates. For example, Efficiency Vermont, an organization authorized and funded by the Vermont Public Service Board to promote energy efficiency, launched a successful campaign to increase the use of CFLs. The campaign tackled the perception that CFLs were more expensive by advertising 99-cent bulbs available at participating retailers. It also created a sense of urgency (“good while supplies last”) to drive demand. The campaign was so successful that it doubled the number of CFLs sold per month.

Natural-gas home heating

Meanwhile, another home-energy opportunity is emerging: converting home heating systems from heating oil to natural gas. Not only would shifting to natural gas greatly reduce carbon emissions and improve local air quality, but — in most cases where gas lines are nearby — would also generate very positive returns for homeowners.

Technology innovation is precipitating this opportunity by unlocking vast amounts of natural gas in shale formations across the country. Many such formations are concentrated in the northeast, a region that historically has relied more on heating oil, partly because of the region’s limited pipeline capacity for bringing gas from the Gulf of Mexico. With natural gas supplies increasing, the residential price has dropped dramatically from its peak in 2005-2006.

Simultaneously, the residential price of heating oil has grown dramatically, providing even more incentive for households to switch to natural gas. In fact, according to the Energy Department, the average heating-oil-heated household now spends more than three times as much on heating ($2,298) as the average natural-gas-heated household ($724).

Of course, many of the developments in natural gas are the result of hydrofracking, a controversial extraction process. Many believe that hydrofracking risks contaminating aquifers used for drinking water, although the degree of risk is up for debate. And while greener fracking technologies are emerging, they haven’t yet reached commercial scale. Still, the benefits of shifting away from heating oil to natural gas may outweigh the costs.

If shale gas extraction continues, there are many ways that businesses can promote natural gas conversion to consumers. Certainly, energy companies can motivate their own customers to make the switch through the use of incentives. Utilities such as Con Edison are already helping to coordinate clusters of property owners to convert together, thereby lowering the upfront costs for individual customers.

Banks also can promote natural gas conversions by extending loans to help consumers make the switch. One such loan program by People’s United Bank covers the upfront conversion costs for Southern Connecticut Gas and Connecticut Natural Gas customers.

Market shifts in regulation and technology are enabling new opportunities to provide efficient home energy solutions for consumers. Many businesses are already starting to take advantage of this. Those that aren’t yet should take note: As the U.S. continues to emerge from the recession, consumer appetite for such solutions is only likely to increase.

How Mobile Apps Keep Shoppers’ Footprint Local

Today, many are touting the benefits of buying locally produced products because — all else being equal — these products have less of an environmental footprint because they travel shorter distances to market. Yet, there has been less attention paid to how far shoppers travel to make their purchases — and the opportunity to reduce their environmental impact when doing so.

Interestingly, many consumers view eCommerce as more eco-friendly than shopping on Main Street because they don’t have to travel from their homes to do so. But, environmental impact studies on the topic are mixed, and the actual answer depends on a lot of factors, including the number of products purchased at a time, the density of the surrounding area and the distance traveled to a store.

Moreover, online is estimated to represent only 7 percent of retail sales in the United States, with the vast majority of goods and services still being sold through traditional brick-and-mortar retailers.

Given that the overwhelming majority of sales are made offline, the Internet — and increasingly Internet-enabled mobile devices — arguably can have a significant impact how people shop when used to facilitate offline transactions closer to home. To that end, new mobile players with location-based services are emerging that aim to drive hyperlocal shopping.

For local businesses, such apps provide new ways to reach local audiences and drive foot traffic. Consumers benefit from the added convenience of finding what they need nearby. The environment also wins as consumers travel fewer miles to shop. Here are a few examples of mobile offerings that hold the potential to reduce the environmental impact of shopping:

Business locators. AroundMe is a popular app that takes advantage of geolocation capabilities to enable consumers to find businesses nearby. This app allows consumers to search merchant categories such as restaurants, gas stations and grocery stores, and displays results based on proximity or price (gas stations) or even availability (hotels). Such an app drives foot traffic to local establishments based on search results, as well as geo-targeted ads, while reducing the environmental impact of consumers traveling father distances to shop.

Product locators. JiWire recently launched Compass, a mobile advertising platform that enables retailers to target mobile users with relevant ads based on the location. What is interesting is that Compass can geolocate products from more than 200,000 retailers, allowing customers to then text or call retailers to put an item on hold for purchase. Not only does this create a superior consumer experience, but it enables consumers to avoid extra trips to make a purchase.

Location-based marketplaces. Grabio is a local marketplace that allows individuals and businesses to buy and sell goods through mobile devices. For local businesses, Grabio provides a new channel to reach consumers nearby. Local businesses can create mobile storefronts to list inventory, and conduct transactions using Grabio’s built-in mobile payment system. Because it is location-based, users know the exact location of the posting, providing added convenience — as well as reduced eco impact — when consumers make purchases closer to home.

Goshi, another emerging mobile marketplace puts a unique twist on this model by providing local “hubs” — a coffeehouse or other public meeting space — to exchange goods. The site allows local artisans and other businesses without storefronts to conduct transactions locally.

In-store rewards. Shopkick is a popular mobile application that provides consumers with rewards for shopping at — indeed, just walking into — a store. For retailers, the app generates much-coveted foot traffic – conversion rates are high once consumers walk in the door. While, today, most of Shopkick’s customers are national retail brands, the app holds significant potential for local retailers, by serving as a local loyalty program and keeping customers shopping closer to home.

Emerging mobile apps are motivating more consumers to shop locally. eCommerce was once hailed as a more eco-friendly way to shop because it eliminated the need to drive to a store. Now it should be mobile’s turn to help reduce the distance consumers have to travel to shop.

Uncharted Waters: Reframing Climate Change Around Water

Einstein is credited with saying that “everything should be made as simple as possible, but no simpler.”

Such words have renewed meaning when it comes to messaging about climate change as everything about it seems complex – its cause, its impact, and the challenges that humans face to address it. Just describing climate change poses a formidable challenge for communicators. Its causes are many and not necessarily intuitive to grasp.  Likewise, its impact is difficult to comprehend, especially given how interconnected Earth’s natural systems are.

Like any marketing communications challenge, consumers needs sound bites that relay information as simply as possible, but no simpler. The message needs to be relevant to their daily lives. The narrative needs to be easily digestible and sharable so that it quickly becomes part of the broader lexicon. It also needs to instill a sense of urgency, but not leave a feeling of being overwhelmed.

One possible way to address this challenge is to reframe the climate change conversation around water. This shift is necessary for many reasons:

First, the current narrative around global warming is too complex and abstract for most audiences to grasp fully: rising temperatures, melting polar ice sheets, burning rainforests, rising sea levels, and so forth. Focusing on water enables communicators to simplify the message, as water is familiar to all of us and essential for our own survival. Rather than shortchanging the complexity of climate change, communicators that narrow the message enable consumers to more easily digest it.

Second, focusing on water allows us to shift communications away from the cause of climate change to its impact. Natural water variability is expected from year to year, but overall, supplies in the US, even in the arid west, have traditionally been relatively predictable from year to year. In the current world, a “100-year” drought actually only occurs every 100 years.

Yet, climate change has already disrupted this paradigm. Today, we are shifting to a world of water volatility, where the probability of extreme droughts and floods increases dramatically. For example, in 2010, the Amazon rainforest experienced its second “100 year” drought in 5 years. When this happens, people start to pay attention.

Finally, water enables communicators to reposition global climate change as an inherently local issue. It has long been the case that consumers have had a difficult time connecting with – let alone financially supporting – global environmental issues. Redefining climate change as a local issue makes it more personal, and provides an opportunity to motivate more grassroots support for action at the local level.

Yet, today, the impact of climate change is being felt closer to home. Local communities in the US are being devastated by water – or the lack there of – from extreme droughts and wildfires across Texas to torrential rains and flooding in Vermont. Globally, the impact has arguably been more severe because people in places like Pakistan, Bangladesh and even China have fewer resources to cope with it.

To this end, it is important to outline a communications construct that shifts the focus of climate change to its impact on water. Here is one approach:As communicators, we face the ongoing challenge of constructing the right narrative that engages audiences on this important issue of our time.  Simply, but no simpler.

The best way to do so is still open for discussion.

What is your approach?