Getting Smart About Green Targeting

An Interview with Amy Hebard, Chief Research Officer and Founder, earthsense

 

Marketing green can be a challenge for even the most seasoned professional.  There are many reasons for this of course: consumer beliefs are still evolving; demand is not well established; and even where it is, purchase behavior tends to be inconsistent (e.g., the same consumer buys the hybrid and the SUV).

 

For green marketers to be successful, they must effectively and efficiently target their audience when and where consumers are most receptive to green messaging.  For marketers, this is no easy task. 

 

While green content sites or periodicals may seem like a natural fit, advertisers must remember that consumers come in all shades of green.  As such, focused periodicals may only reach “deep greens” which today represent only a fraction of the total population that express some level of interest in green.  Instead, marketers must target their audience in more mainstream channels.

 

Today, companies like earthsense are emerging to empower marketers to do just that. 

 

At its core, earthsense is a market research company focused on green consumers.  What differentiates earthsense, however, is the depth and breadth of it dataset regarding consumer attitudes, behaviors and demographics.  This dataset is based on both proprietary research as well as partner data sources.  For marketers, mining this dataset has the potential to uncover rich consumer insights that can help shape messaging, as well as guide marketing and media investments in a more targeted way.

 

Recently, I had the opportunity to speak with Amy Hebard, Chief Research Officer and Founder of earthsense.  We spoke about earthsense’s unique data set, consumer insights derived from the database and opportunities to leverage the data to more effectively target consumers, particularity via retail channels.  Here is what she had to say:

 

MG: Earthsense fields one of the largest surveys in the green space.  What makes your data unique?

 

AH: Targeting and finding the “green” consumer – whether we’re talking about “super greens” willing to pay a premium, mass market “greens” who want to be eco-friendly without an added charge, or “non-greens” who wouldn’t buy “green” products even if they cost less than standard prices – is an enormous challenge for many marketers today.  

 

When we started earthsense, we knew that we needed to take a fresh look at the resources available to us to solve this problem.  We decided to combine best-in-practice techniques of market research, database marketing and advanced geo-spatial analysis to provide new insights in this space.

 

First, our Eco-Insights survey is the largest by far in the US: we survey 60,000 US adults each year.  This gives us unprecedented capabilities to slice and dice our data for almost any demographic group of interest (e.g., high income earners, newlyweds, parents, baby boomers, college students, expectant moms, etc). 

 

Second, and even more important, is our ability to append almost any kind of data, because we have geocoded each record.  While personal information remains anonymous to us, we supplement each record with additional data to complete our profiles.  This includes neighborhood level demographics and “exographic” data (i.e., data about the community in which they live).  This includes air quality in the community, data regarding traffic congestion, and nearness to a Wal-Mart or other major chains, for example.

 

In short, we believe there are a multitude of factors that shape consumers’ desires and ability to go green.  And we think the answers can be found by fusing data from various sources to find patterns that are not easy to detect using the data available through the other providers.

 

MG: What types of data categories do you capture? 

 

AH: In addition to the extensive demographics and exographics just mentioned, the survey covers several key modules:

 

Product Category Coverage:  The backbone of Eco-Insights is our product category coverage. For each of more than 70 different categories in our most recent wave, we know how consumers define “green”, what categories they’ve bought recently, their primary reason or motivation for doing so and main deterrent when they do not. 

 

Corporate Ratings:  Another important module is the Earthsense Corporate Ratings.  Between Fall 2007 and Spring 2008, we covered over 700 companies familiar to consumers from many of the largest Fortune 500 companies like Exxon Mobil, HP, and P&G to small but growing companies like Earthbound Farm, Eden Foods, and Stonyfield Farm.  In addition, we include 73 supermarket market chains – nearly every major one in the US – and over 77 restaurants, including 39 Quick Service Restaurants such as Starbucks and Pizza Hut and their competitors.

 

We know which chains people shop in (primary and secondary).  We also know how they perceive these companies including the extent they believe that the company is following sustainable business practices and the impact of the company’s products on the environment. We ask similar questions around their electrical utility.

 

Attitudes & Behaviors:  A third key module covers environmental attitudes and behaviors.  We ask:  ‘Are consumers concerned about the quality of our environment five years from now?’;  ‘Do they believe individuals can make a difference?’; and ‘Do they think “greenwashing” is a problem?’.

 

And for behaviors, in addition to their green purchasing we mentioned earlier, we want to understand how consumers act based on the three R’s [reduce, reduce and recycle].

 

MG: How frequently do you plan to refresh the data?  When is the next survey set for release?

 

With the rapid change in the “green” marketplace, we know that much is changing – and fast.  For that reason, we refresh the data twice a year, collecting 30,000 responses each spring and an additional 30,000 each fall.  Our Spring 2008 data collection ended the first week in June, and we’ll be releasing data to our clients in August. 

 

MG: You’ve indicated that a key concept behind how you designed your Eco-Insights survey is that the results be “actionable.”  What do you have in place to make that happen? 

 

AH: Several things.  As of right now, companies can use our data and services for:

 

Brand / Marketing Strategy.  E.g., Build a deep profile of the eco-friendly/health consumer or understand how consumers define green within specific categories.

 

Product Development.  E.g., Understand attitudes that drive their purchase motivations and barriers by category or identify consumer-based related categories for portfolio expansion of a brand.

 

Category Management / Sales.  E.g., Prioritize retail customers/prospects based on the category opportunity for products, and alignment of product and retailer customers.  Support retail-level sales pitches and category management efforts with consumer-based attitudinal insights [in addition to transactional data].  Utilize data at a store trading area level to maximize ROI for in-store programs, promotion, distribution and merchandising initiatives

 

Marketing.  E.g., Maximize ROI of marketing efforts with clear profiles of how to reach the target consumer.  From online and offline media habit profiles, to scoring a geographical area’s propensity based on desired criteria, the data can assist efforts ranging from media planning to database marketing

 

Consumer Insights. E.g., Allow clients to get more from their consumer insights research budgets as we can use the responses from the Eco-Insights survey as a highly sophisticated screener to re-contact respondents for proprietary custom studies

 

Corporate Social Responsibility. E.g., Rate eco-friendliness of both the company and its products including ‘Likelihood to Recommend’ and ‘Likelihood to Invest’.

 

MG: How can CPGs and retailers use the data to target consumers interested in green products?  How granular can you go?  For example, can you target at the zip code level? How about by product or product category? 

 

At a retail level, these data are extremely actionable.  We capture consumers’ primary and secondary shopping chains which allow us to know what product categories people buy and where they are most likely to shop (and we can do cross-outlet analysis). 

 

We have also asked if they were a customer of other retail chains (e.g., Home Depot, Lowes, Macy’s, Best Buy).  So although we don’t have as specific information for these other outlets we can do, at minimum, analysis by these outlets.  The link between category and outlet profile is very unique and actionable.

 

As for granularity, earthsense has partnered with Pitney Bowes MapInfo to project market potential at very low levels of geography including census block groups, tracts, and trade areas, and yes, ZIP Codes.  Using the PSYTE Segmentation system, retailers can purchase mailing lists based on households living in specific neighborhood types with the highest proclivity to go green.  It’s a soup-to -nuts solution.

 

Earthsense provides category level data, not brand-specific observations.  One of the biggest benefits earthsense subscribers have is the ability to drill down further into the data using our Reconnect Service.  So, say you are a manufacturer of frozen foods.  You can learn quite a lot about consumers who buy this category from our main Eco-Insights survey. 

 

But if you wanted to learn more about the types of frozen foods consumers buy and which brands they favor, you can create a customized survey whose results are appended back to the syndicated survey.  This will give you the freedom to concentrate on just the details you need.

 

MG: Do you have attitudinal and psychographic data that can inform messaging by geography?

 

In addition to partnering with Pitney Bowes MapInfo, we have also formed a relationship with Mediamark Research & Intelligence (MRI).  We’re working this summer to link our databases so that subscribers of both surveys will have unprecedented detail on consumers.  And since MRI is PSYTE-encoded, all of these data are geographically actionable!

 

MG: How do local influencers (exographics) impact attitudes on green?  Do you think these influencers impact attitudes toward green or conversely, attitudes toward exographic considerations?

 

Good question!  There’s a lot of data to sift through and a lot to learn.  While we are not looking for or trying to document causal relationships, we are finding patterns where several factors coexist.  A marketer’s job is to maximize return on investment.  And, we help accomplish that goal by pinpointing those areas where the patterns are the strongest.  

 

Clearly, a person could wish to buy only organic food, ride a bicycle to work, and recycle everything  But, factors such as the proximity to a store or farmer’s market with a good selection, the distance to a workplace, weather conditions and local waste management facilities can prevent or discourage even the most ardent “green” consumer.

 

With an economy that is sputtering, gas prices that are soaring, and issues surrounding safety in our food supply – consumers are weighing multiple factors before they put their put their money down on even the basics.  Earthsense helps manufacturers and marketers by taking a common sense approach to understanding the motivations and barriers that directly affect the purchase of products – particularly those with environmental, health or wellness features.

Shopping for Green Online

An Interview with thepurplebook Founder Hillary Mendelsohn

With the exception of a few select product categories, growing consumer interest in green has not yet translated into substantive changes in purchase behavior by mainstream consumers.  Like many nascent categories, green faces many barriers to widespread adoption. 

In many ways, product adoption in the green space is a classic chicken and an egg problem: uncertain demand leads manufactures to limit the number of products they launch.  Limited products and product choice, in turn, curtails demand.  However, this only tells half the story as there are many reasons why demand is limited. 

Even with those receptive to a green message, marketers are challenged by low familiarity with green products.  This, in turn, hampers consumers from effectively navigating the category as well as making informed purchase decisions.   

Where do consumers turn for credible information today?  Product companies?  Not necessarily, as consumers are increasingly skeptical about green marketing claims.  Fellow consumers?  Uncertain, as their peers are likely to have equally limited experience with green products.  

Can consumers rely on standards?   Perhaps.  Standards have been adopted in certain categories and many more are on the way.  Yet, rollout of new standards takes time; familiarity with what existing ones mean (i.e., how green is green?) is still limited.    

Instead, consumers today may turn to credible third party sources for guidance.  One such source is the recently launched thepurplebook green, a complete guide to green shopping online.  With an extended following already, thepurplebook series enters the green market with significant brand awareness…and credibility as a reliable source for online shopping information.  Indeed, just weeks after launch, thepurplebook green is planning a second printing.

Recently, I had the opportunity to speak with thepurplebook Founder Hillary Mendelsohn.  We discussed growing consumer interest in the environment, the role that purchases play for consumers to express their convictions on green and the role that thepurplebook green plays in facilitating green purchases.  Here is what she had to say: 

MG: Does consumer concern for the environment translate into increased purchase of green products? 

HM: Purchasing power holds two powerful acts for the consumer.  First, purchasing green allows the consumer to feel better about his/her choices and particularly for personal care products, food and household items there are positive health-oriented reasons  to make such purchases.   

Second, other than voting, this is the consumer’s strongest voice to the corporations at large.  Purchasing green holds corporate America more accountable for creating green options, and ultimately having greener practices internally. 

For both of these reasons, the ‘voice’ that purchasing green gives the consumer has and will continue to increase the sales volume of green products. 

MG: What types of green products do consumers purchase?   

HM: Consumers are purchasing based on their lifestyles.  Young families are focused on greener/healthier cleaning, food and personal care items.  Older consumers are building or remodeling green.  The overall theme is that people are beginning to care about shopping more responsibly and are looking for ways to make better choices.   

It is the job of thepurplebook green and those of us that care about this concern to point them in the right direction. 

MG: Are consumers purchasing green products or brown products that are now greener? 

HM: The answer is both.  But the victory lies in the fact that they are making the effort to make better choices.  We must educate, create standards and make sure products do not lack in quality, style or cost too much.  If we can show consumers that they do not have to compromise on quality, taste or price, we can have everyone purchasing green. 

MG: What was the origin of the book?  Did it evolve out of a passion for green or a business opportunity similar to your other books or a little of both? 

HM: I knew very little about being green prior to starting this book.  I was happily writing online shopping guides when one evening, a friend invited me to see a screening of An Inconvenient Truth.  I sat in the darkened theater thinking about how I had contributed to this huge problem, and the legacy my children will inherit.   

Then I thought, if I were to become part of the solution instead, what would that look like?  Being an online shopping expert, I went to the web to see what I could find as far as earth-friendly fare was concerned.  It was slim pickings and hard to find anything at all. 

I thought, if I apply my skill set and focus exclusively on green product, I will educate myself, and create a book that might help make being green easier for others.  That said, I am a business professional, and what I have discovered, is that green makes sense and makes money – they are not mutually exclusive.   

I do hope this book is wildly successful, as that will mean people are adopting change and I have done my part. 

MG: Who is your target audience?  What beliefs do they hold about the environment?  What are their demographics?  Are they consistent with their behavior? 

HM: The beauty of this book is that it is meant for the eco-neophyte as well as the eco-savvy.  There is education and information for those who want to learn more and great resources for those who already know why they are making  better choices but can’t find the product.  There isn’t a demographic, but rather those wanting a greener lifestyle.   

The idea isn’t to exclude anyone, but to include everyone open to making greener choices whether it is their first or someone who lives dedicated to the greenest lifestyle possible.  This is doable for everyone.  The more we encourage choice and change, the more people will adopt greener lifestyle habits. 

Consistency lies within the consumer having good experiences with green products.  Once they have found good products, they do stick with them. 

MG: How should merchants approach you for inclusion in the book?  What is the criteria for inclusion? 

HM: Any merchants who wish to be considered for inclusion in thepurplebook Green, can log on to www.thepurplebook.com and submit their site for inclusion.   

Our criteria includes the following:  You must be able to complete the transaction online using a secure server, the site must be reasonable to navigate, customer service policies must be clearly stated and fair and a phone number is required for all sites. 

MG: How do you determine how green a company is?  Do you use a ratings system?  

HM: We have familiarized ourselves with all of the certifications currently used and have tried to glean a working knowledge of what is and isn’t green.   If we have questions, we contact the site and we do our very best to deliver consistent, quality information to our consumers. 

If we question it, or a site is not completely green but has a substantial green offering, we let the consumer know that too.  We are all trying to just to do better than we were yesterday, and need to keep that in mind and not judge too harshly. 

This is a relatively new area and we all have much to learn.  No one knows it all – yet.  All of the sites listed in the book are exceptional or they would not be there; however, we do make a special acknowledgement for those sites that also package and ship green.

Greener SimCity Virtual World as Channel to Influence Real World Behaviors

Electronic Arts (EA)’s SimCity, the popular simulation game that challenges users to build and run a metropolis, is set to release its latest version in mid-November – SimCity Societies – and is generating a lot of buzz in the process.  

One way that sets Societies apart from previous versions is its new functionality that requires users to take economic and environmental factors into consideration when making energy production decisions.  (Other simulation games that require users to make trade-offs between energy and environmental concerns include Energyville, recently launched by Chevron and The Economist Group; ElectroCity, sponsored by Genesis Energy in New Zealand; and My Abode, sponsored by the UK’s Department for Environment, Food and Rural Affairs.)

While this novel functionality is generating significant buzz in the market, the real learnings for green marketers may be how EA and energy giant BP are leveraging the game itself as a marketing channel to influence its audience.  In doing so, EA and BP will have impact across the purchase funnel:

Awareness: As a key sponsor of Societies, BP will place its logo on renewable energy sources throughout the game.  BP is likely betting that branding renewable energy in this virtual world will have a positive impact on brand awareness, favorability and purchase intent in the real world.

Cleverly, while BP plans to place its logo on (not so eco-friendly) gasoline stations within the game, it is purposefully not associating its brand with dirtier energy sources that are used to generate electricity like coal (though this positioning may be somewhat inconsistent with its real-world energy mix).

Consideration: The game itself provides a high impact channel to educate consumers about real-life trade offs that are increasingly required today.  

In this simulation game users make decisions regarding how to meet the growing energy needs as well as how to deal with their consequences over time.  For example, users that choose to fuel industrial growth with low cost, but high polluting energy sources may find themselves facing droughts, heat waves and other weather-related consequences of global warming.  

Ultimately, companies like BP will benefit from such presence if consideration for renewable energy in the virtual world translates into the real-life consideration as a result. 

Purchase: Perhaps the most powerful use of this gaming channel has yet to be explored, that is, driving transactions.  While enabling functionality is not planned for this version, the potential exists to facilitate purchases longer term. 

In a gaming environment there are several ways in which real-world transactions could take place.  One way could be to allow users to sign up for or indicate interest in renewable energy directly through the gaming environment or an associated micro site. 

Moreover, it may even be possible to exchange Simoleans, or SimCity virtual currency, to purchase renewable energy in the real world over time.  This would be similar to the way virtual Linden dollars can be exchanged for real dollars in the popular virtual world of Second Life.

So, marketers should take note. Gaming is an emerging channel that may be used to reach new audiences and influence behaviors across the purchase funnel.  The virtual world of SimCity Societies requires users to make economic and environmental trade-offs similar to those that we increasingly confront today.    For marketers like BP, such an immersive environment offers the chance not only to influence awareness and consideration in a virtual world, but to shape behaviors that impact the bottom line in the real one.

Greening Your Brand in a Web 2.0 World

Last Friday, I have the pleasure of moderating a panel at the Sustainable Brands conference in New Orleans.  Panel participants included: 

• Susan Space, Director, Brands & Advertising, at Sun Microsystems
• Brian Reich, Director of New Media at Cone, a brand and cause marketing agency, and
• Janet Eden-Harris, CEO of Umbria, a marketing intelligence company.  

I have included my opening remarks below (and will follow up with the transcript of the discussion when it becomes available):

Web 2.0 enable consumers to participate, share and collaborate online like never before.  And whether you are a B2B or B2C marketer, you probably have noticed that consumers are embracing these technologies not only to participate but to control and dictate when, where and how they want to be communicated to. 

Today, consumers view six times the number of ads that they did 20 years ago. And not surprisingly, customers feel inundated and are tuning them out.  (Ad Age, February 4, 2006) In fact, consumers are finding ways to opt out of viewing our advertising altogether by using Pop-up blockers, spam filters, and DVRs and by signing up for Do Not Call Lists and even Do Not Mail Lists. 

At the same time, they are opting in to view content of their choosing by using blog readers like Technorati, customzied news feeds like NewsVine or even signing up for emails with green lifestyle tips from sites like the Daily Green. 

Today, more and more consumers are active contributors online, and in the process, blurring the distinctions between advertising and content and between consumer and publisher.  In this new world, ads are no longer the stuff that fills the gaps between the content.  Content, in effect, is advertising.  And, advertising is increasingly distributed as content.   With nearly 50% of consumers generating – or perhaps I should say publishing – content online, this shift has already taken hold.  (Pew Research) 

Moreover, distrust of product companies will only accelerate this trend, as consumers increasingly turn to their peers for seemingly unbiased opinions and information. 

And, it is in this environment that most marketers focus on the loss of control over brand messaging and identify, rather than the opportunity.  

How then do marketers – and particularly green marketers – take advantage of this new Web 2.0 order?   

We need to first recognize that the rules of engagement have changed; many traditional assumptions regarding marketing, media and branding no longer hold true.  Yet, as marketers, our response should not be to shy away from this change, but to encourage and embrace it through new marketing approaches. 

And, as it turns out, the green category is defined by specific consumer, product and brand characteristics that can take full advantage of Web 2.0 capabilities.

First, green is an emerging product category.   Consumers are not very familiar with the products available today.  Few standards exist.  And, new products and technology solutions are coming to market each day. 

As such, marketers have the opportunity to leverage Web 2.0 capabilities to help consumers to navigate the category, facilitate consumer education and drive product development through collaborative environments and communities 

Second, many consumers are not fully committed to being green yet.  Attitudes are evolving.  Purchase behavior is inconsistent.  And, perceptions about corporate brands are still be formed. 

Marketers have the opportunity to influence this evolution through transparent participation in the online dialogue, encouragement of WOM marketing and facilitation of consumer engagement online.  

As with consumers, the greening of a company and a brand should be considered a journey.  One challenge for green marketers then is to keep the journey of your own brand one step ahead that of your customers. 

Third, it is important to remember that for some, green describes not only a product attribute but a social cause.  All marketers should take advantage of this by activating those consumers most passionate about the category.   

The challenge for marketers then is to act in a way that is perceived as genuine and not simply “greenwashing”.  

And, it is in this context and this environment that we welcome our panelists and begin our discussion.  

(Special thanks to Carl Fremont, EVP and Global Head of Media at Digitas for his contributions)

Testing Green Promotional Benefits to Drive Acquisition

Promotional benefits are a popular marketing tactic used across almost every industry to acquire new customers.   Marketers like offering such benefits as they can greatly increase acquisition rates or drive repeat purchases over time.  

It should come as no surprise, therefore, that the use of promotional benefits has been extended to the green space.  Using “green” promotional benefits – that is, incentives that have environmental benefit – to drive acquisition, however, is unchartered territory as there are few benchmarks to validate their use or their effectiveness.

Nonetheless, such green benefits are increasingly being offered across a variety of product categories.  Here are just a few examples:

Autos: Volkswagen of America announced its “Carbon Neutral Project”, a campaign that offers to offset the carbon emissions for one year.  This promotional benefit is being offered on a trial basis and expires on January 2, 2008.

Banking: Several banks offer discounts on auto and home-equity loans that pay for environmentally-friendly goods. One of the most generous is the Carolina Postal Credit Union, which serves US Postal Employees and Federal Employees in North Carolina, which offers a 1% discount on auto loans when purchasing a hybrid.

Credit cards: Today, it is common for credit card companies to offer one-time bonus miles for signing up for an airline affinity card.  The latest entrant into the green card market, Metabank, puts a different spin on this promotional benefit: bonus carbon credits.  Every new applicant receives the equivalent of 10,000 lbs of CO₂ offsets – the average annual CO₂ emission of a car in the US – when they sign up for their green card.

Real Estate: NY-based Moss Real Estate Group offers both buyers and sellers in a completed transaction offsets for their carbon emissions for one year.

Telecommunications:  San Francisco-based wireless carrier Working Assets announced that it offers new subscriber a “carbon neutral phone” (a $55 value) to offset average CO₂ emissions caused by phone use over the next year.

Green or not, promotional benefits come with clear economic trade-offs.  First, benefits can be very expensive, as not only do they reduce net revenue and increase costs, but they are likely extended to many prospects that would have converted anyway.

Second, promotional benefits tend to attract incremental customers with “lower repurchase rates and smaller lifetime values” according to Michael Lewis, Assistant Professor of Marketing at the University of Florida. 

In fact, his study of consumer-level data from the newspaper and online grocery industries offers sobering results: “a 35% acquisition discount results in customers with about one-half the long-term value of non-promotionally acquired customers.”  (“Customer Acquisition Promotions and Customer Asset Value”, Journal of Marketing Research, May 2006).  As such, while benefits attract new customers, they may not necessarily generate economic value in doing so.

As the impact of green promotional benefits remains uncertain at this time, Marketing Green recommends a cautious approach for marketers: test the efficiency and effectiveness of this type of program with a small, targeted audience before scaling more broadly.   

Such in-market tests should seek to answer five key questions that can impact program design, target segments and types of offers:

• What value do consumers place on green benefits, either perceived or actual?  How does this value differ by target segment and product category?
• Who should be the recipient of this benefit – the individual consumer or society (eg, via a donation to a non-profit organization, for example)? 
• Do green benefits expand the market or simply reward those that would already purchase a product or service?
• Do green benefits impact average customer lifetime value positively or negatively over time?
• Do green benefits generate brand value by positioning the company as more socially responsible?

Moreover, Marketing Green recommends that marketers should assess whether consumers understand these green promotional benefits (eg, what do carbon credits mean?) as well as their equivalent economic value (eg, how much is it worth?).  Without broad acceptance of these promotional benefits by consumers, marketers may find that they also have to invest in consumer education if they want to target anyone today but the most committed green consumers.

Aggregating Green Audiences

Online advertisers are increasingly interested in targeting audiences with green affinities and publishers are aggregating traffic in order to provide compelling ways to do so. 

August has seen a fury of acquisitions as publishers move to aggregate existing green traffic and extend their reach to other green sub-segments.  Earlier this month Gaiam  purchased both Lime, an eco site and green ad network, and Zaadz, a green social networking site.  And less than two weeks ago, Cleantech purchased InsideGreentech.com.  All of this consolidation activity follows Discovery’s acquisition of Treehugger, the leading green blogging site, at the beginning of the month.

Alternatively, online publishers are banding together to create green ad networks that provide media planners with significant reach by bundling ad sales across multiple sites and through a single point of contact.  As such, it came as little surprise this week when Adify announced the launch of its latest vertical platform supporting green ad networks.  Today, this platform supports four green ad networks including Green Ad Planet, Washington Post’s environmental blogroll, Matter Network and SustainLane Green Ad Network.   

While today no green ad network ranks among comScore’s Top 50, with 4MM unique monthly visitors, the combined traffic of the green networks supported by Adify’s platform makes it a formidable player in the space.   

Today, there are at least nine individual green ad networks available to advertisers.  Here is Marketing Green’s first Green Ad Network Ranking: 

Network	Target Audience	Monthly Unique Visitors
1. Green Ad Planet	LOHAS	3MM+2
Sites: LiveScience (1.4MM), Daves Garden (1MM), Hybrid Cars (0.1MM), Blohas, Cathy’s Crawly Composters, Cleantech Blog, , Eco Sherpa, EcoStreet, Green Harmony Tours, Green Living Tips, Green Maven, GreenBin, Greenedia, Greenona, , Inveslogic, KindWeb, Naturalpath, One Shade Greener, Organic Day, Our Hudson Valley Network, RiverWired, Tea Body’s, TenBees, TerraPass, Throwplace, Zaadz
2. Lime1	Broad	2.3MM2
Sites: Lime (1.8MM), Mongabay (0.3MM), EcoGeek, EcoSherpa, The Beauty Brains, Savvy Vegetarian, Eco-Chick
3. GreenAds	Broad	2MM2
Sites: TreeHugger (1MM+), DrWeil (0.4MM), Grist Magazine (0.2MM), eMagazine (0.1MM), MetaEfficient
4. Blogads	Broad	<2MM2
Sites: Treehugger (1MM+), The Oil Drum (0.1MM), Inhabitat (0.1MM), EcoGeek, Life After the Oil Crash, PlanetSave, MetaEfficient, Ecorazzi, Groovy Green Blog, You Grow Girl, Garden Stew, Lighter Footstep, GetOutdoors Outdoor Blog, Jetson Green, GardenRant, Great Green Goods, About My Planet, The Good Human, Mighty Foods, green LA girl, Really Natural, Triple Pundit, Groovy Green Magazine, The Evangelist Ecologist, Green Options
GreenAdWorks	LOHAS	1MM+2
Sites: Mongabay (0.3MM), Inhabitat (0.1MM), Ecorazzi (0.1MM), Earth Easy (0.1MM), Savvy Vegetarian, The Good Human, Terrapass, Alternative Consumer, Organix Authority, Celsias, Natural Path, Groovy Green, Dr. Briffa, The Healing Mind, The Sunshine Chronicles, Econscious
Washington Post’s Environmental Blogroll	Broad	3
Sites: Great Green Goods, Nature Geezer
Matter Network	Investment professionals	3
Sites: Matter Network, TerraPass
SustainLane Green Ad Network	LOHAS	3, 4
Sites: Sustainlane.com, Sustainlane.us, The Unsustainables
NooTouch (UK)	N/A	3
Sites: Ecologist Online, Hippy Shopper, New Consumer

¹ Does not include other Gaia community umbrella sites including Gaiam, Conscious Enlightenment and Zaadz

² Rough estimates based on sum of unique site traffic (from Compete) for key sites in network, assuming no more that 10% overlap of unique visitors across each site

³ Limited traffic or limited visibility into network sites to estimate

⁴ Does not include 24 affiliate sites with a combined reach of 35MM monthly ad impressions based on Sustainlane data

NOTE: Marketing Green contacted each network as part of the research for this article.  Marketing Green plans to update this posting as more ad networks respond to the inquiries over time.

Targeting Green Teens

Jupiter Research reported this week that 38% of teens are “concerned about the environment”, including 15% that describe themselves as “hard core” greens.  

 

These hard core teens represent a choice target for green marketers: they are more likely to be “opinion leaders with their friends and family” and “first [in the] know about new products”.  Most interesting, hard core green teens are 30%+ more likely to make a purchase (either online of offline) in response to advertising than the average online teen.   (“Green Teens”, July 13, 2007)

Greening of Ad Networks

An interview with C.J. Kettler, Founder and CEO, LIME 

Green marketers are challenged to efficiently and effectively target consumers that are receptive to their message.  Green marketers are not alone in their quest: According to a Jupiter Research report regarding the European market, “targeting audiences better” is the primary challenge faced by more than two-thirds of advertisers when planning and buying online media.

Moreover, targeting green consumers presents an extra challenge for marketers, as green consumers (or simply, consumers receptive to green messages) may transcend demographic groups while demonstrating inconsistent purchase behavior within and across product categories. 

Many consumers do self-identify by searching under related terms or by landing on relevant green sites.  In order to expand advertising reach, however, marketers must find ways to either target consumers higher up in the purchase funnel in order to impact awareness or intercept those already receptive to the message lower in the funnel in order to impact consideration and purchase. 

Yet, the reality is that there is only a small, albeit growing, list of green sites where marketers can directly reach consumers today.  Of these sites, some cater to “committed greens”, while others reach those that are more “curious” – representing a larger, more mainstream audience today – than committed. 

Marketers and media planners trying to reach either the “committed” or the “curious” have a few options:  

Portals: Portals tend to provide broad access to mainstream consumers interested in general content.  Some portals have created green content areas on their portal – including Yahoo! Green, which provides users with green news, consumer tips and content related to environmental issues and activism, and MSN’s Live Earth, a microsite that will broadcast global concerts on July 7^th to build awareness about climate change.

Such green content allows portals to tag visitors with cookies that identify them as having a green affinity.  By doing so, portals such as Yahoo could then target these consumers with eco-friendly messages when they visit other pages on the portal, and perhaps charge a premium to advertisers in order to do so. 

Ad Networks.  Ad networks – including traditional players such as Advertising.com, ValueClick and 24/7 Real Media (recently acquired by WPP) – bundle and sell ads across a variety of publisher sites within their network.

 

Such networks typically offer either “run of network” or more “targeted” ad serving opportunities.  Run of network typically reaches a broader audience across a wider range of sites, while a more targeted buy enables more precision in terms of who, where and when the message is delivered.  While these sites offer access to mainstream consumers, they may have limited ways to identify green consumers (ie, specific sites in the network, content on a page).

Increasingly, green networks are being created to aggregate access to green sites.  Three networks exist today:   

GreenAds offers access to sites and blogs across five socially-conscious themes including “Sustainability and Environment” and “Green Business” (B2B).  Network sites include publishers Grist Magazine and E Magazine.com, as well as blogging site TreeHugger.  Advertisers can place ads on this green network on either a CPM or Cost per Click (CPC) basis.

BlogAds offers a “network” of 50+ environmentally friendly blogs under its “Environment and Sustainability” category. Ads can be purchased on individual blogs or across the network. Unlike on more traditional ad networks, BlogAds allows advertisers to purchase ads on individual sites for a flat fee that is set by each owner.  Blogs in the network include Inhabitat, Green Options and WorldChanging (as well as blogs like TreeHugger which is also listed with GreenAds as many of these deals are not exclusive).

New entrant LIME recently launched a green ad network that currently includes six sites: Mongabay, EcoGeek, EcoSherpa, TheBeautyBrains, SavvyVegetarian and Eco-Chick.  With a mix of green blogs and content sites, LIME’s ad network provides marketers the potential to purchase ads either on a CPM or run-of-network basis.  LIME – an umbrella brand that appeals to those interested in living a balanced lifestyle – has the potential to be a formidable player in this space: LIME has plans (and the backing of Steve Case’s Revolution Living) to scale its green network significantly over time. 

Recently, I had the opportunity to speak with C.J. Kettler, Founder and CEO of LIME.  We spoke about the growing consumer interest in a “green, healthy lifestyle”, the launch of LIME’s green ad network, and the evolution of LIME as a digital lifestyle vertical and media company.  Here is what she had to say:

 

MG: What was the impetus for LIME’s green ad network?  How did it evolve form your current offering?  Where would you like to see it go? 

CJK: From the get go, LIME was conceived as an umbrella brand.  We wanted to build a company at the intersection of Web 2.0 and media.  As an umbrella brand, we can be home to the grassroots and community that is building this green lifestyle, as well as provide content of our own and establish LIME as a brand. 

MG: Why is this the time to launch a green ad network?   

I think it is pretty clear.  We have been talking about a green, healthy lifestyle since we started this company two years ago.  People start to look at me inquisitively, tip their heads and say: “Yea, it does feel like this is happening now.”  I would say, literally, two weeks ago is when the tippng point tipped. 

MG: Well I guess I had the right timing for this conversation! 

CJK: It felt like it must have just hit.  There were nine magazines covers about being green. All of a sudden the world woke up.   

And it is okay to say “green”.  Two years ago there was a lot if trepidation in terms of what green really meant.  But now, it is very much accepted as a word that is okay to use; it has positive implications. 

It is also a lifestyle that touches on more than just global warming including the food that we eat, what we buy, how we live, what inspires us.  So, it is much more a pervasive lifestyle idea or way of life. 

MG: Do you think that this interest in green is “sustainable”? 

CJK: [Laughs] I think it will.  It is coming from a real cultural shift.  It is not just a fad.   

Most of the talking has been about ways to save electricity with compact fluorescent light bulbs.  Now, you look at people who are beginning to talk about the difference between local and organic food.  You look at people who are worried about the price of gas and its impact on their summer vacations.  Carbon offsets are now something people are talking about.  All of those cultural factors speak to this shift in lifestyle. 

MG: What is your offering to advertisers?  How are you unique in the market? 

CJK: Well, we just launched so we announced with just six sites.  And already in the next coming weeks we will have quite a few more [sites] to announce as part of the network.  Our goal is for it to be quite large and aggregate the voice and following in the market place.  What is different about our network is that we are building it from the bottom up with grassroots sites that already have a voice and a following. 

Clearly, the advertisers are looking to reach this audience because we see new products being launched in this category – whether that may be new products, product extensions or large multinationals buying more endemic companies to create brand extensions.  Kashi was bought by Kellogg, General Mills bought Cascadian Farms, and Colgate bought Tom’s of
Maine.  What we are beginning to see is that the major marketers are also recognizing [green] as a market segment that is important to them.

MG: Do you have a sense as to the demographics that you are able to target through the network and/or the purchasing power that they have? 

CJK: We do not have our own specifics yet; we rely on market-based data.  On our own site we know that we have a pretty even split 60:40 female.  The sweet spot for age is 25-39, though we sell to advertisers 25-54. 

MG: How about household income?  

CJK: We know that the audience is more affluent.  It costs more to buy organics.  It costs more to remodel your home in a more energy efficient way.  In automotives, the price differential for hybrids is worth it because people often want to make a statement. 

For the advertiser, it’s almost as much about brand alignment as it is about targeting a market segment.  Again, while that are looking to introduce new products in this overall lifestyle category, they look to do it with a brand that speak to this marketplace, in a way that is a “curated” experience, if you will. 

MG: Do you think these people are early adopters or mainstream consumers? 

CJK: I think they are somewhere in between.  I think we have seen the early adopters and that is probably who we have been speaking with in our first year of service.  And we are very clearly seeing that [LIME] is very much a mainstream brand and [green] very much a mainstream lifestyle.   

MG: How do you differentiate yourself against other ad networks like 24/7 Real Media, portals like Yahoo which can tag your affinity when you visit their green content pages, or behavioral targeting companies like Tacoda? 

CJK: I would describe it as the difference between being broad and only an inch deep versus being narrow and very deep.  When I look at a company like Tacoda, they have a wide variety of audience segments, they are aggregated segments across an entire network of sites.  What we are doing is focusing on one segment alone but going very deep with that segment. 

MG: What is your long term vision for your green ad network and how does it fit within your overall strategy for LIME? 

CJK: We think that the world is moving to this idea of more digital verticals.  When we first came onto the web, we used giant aggregators like Yahoo and AOL.  And now, we are seeing the world divvied up, to some extent through these curated communities where one can not only read text, be entertained by video, and view podcasts, but also connect with community and shop for products that are relevant to your lifestyle.   

We have really built one at LIME – as a media company and as this digital lifestyle vertical that aggregates the voice of this green living movement.  It is really a kind of a destination if you will.  Our vision statement says it all: we want to be where the new green lives.

Green Marketers Need to Target Consumers Where They Spend Their Time: Online

The Internet has emerged as a primary channel for marketers seeking to reach and influence consumers.  For decades, TV has been the standard bearer against which all other channels have been compared as consumers spent more time watching TV than consuming any other medium.  Yet, today, that fact no longer holds true.  Across demographic segments – in particular, young adults (18-34) and the affluent ($100k+ annual household income) – time spent on the Internet is higher than on TV.  Green marketers need to take note and shift their focus and spending online. 

Young Adults: According to Jupiter Research, online young adults (18-34) spend on average 16 hours online per week versus 11-15 hours watching TV.  And while online, they are much more likely to create and share content than older audiences.  As such, green marketers need to prioritize online campaigns to reach young adults, and in particular, take advantage of this segment’s propensity for online content sharing in order to help accelerate awareness campaigns.  (“User Survey”, June, 2005) 

One great example of how to engage young adults online is the recently announced Save Our Selves (SOS) campaign.  Coming on the heels of Al Gore’s Oscar winning performance, SOS is a cross-channel, global awareness campaign about climate change that culminates in a 24-hour Live Earth concert (scheduled for July 7, 2007) that will be broadcast online via an MSN microsite (seen below with video of Cameron Diaz introducing Al Gore at the campaign annoucenment).  The concert is notable for its scale (over 100 performers on 7 continents), target reach (2 billion people) and use of the Internet to engage consumers (and especially young adults) via online broadcast (though not the first to do so).

The Affluent: As it turns out, not only do young adults spend more time online than they do watching TV, but those with the highest purchasing power – regardless of age – do so as well.  This week, Jupiter Research reported that the online affluent ($100k+ annual household income) population spends an average of 17 hours online per week versus 14 hours watching TV.   Moreover, as Internet users, they tend to be more tech savvy than those who are less affluent.  As such, marketers have an opportunity to engage these consumers online, with meaningful experiences and by experimenting with the latest Internet tools and functionality. 

Given the higher purchasing power of the affluent audience, Jupiter Research suggests targeting these consumers across the purchase funnel: higher up to build awareness (eg, seeding content on social networking sites) and lower down to drive sales (eg, paid search, posting product reviews) or to improve loyalty.  (“Demographics Online: Affluent Profile”, March 1, 2007) 

One great example of how to engage affluent consumers online is Toyota’s community site for hybrid owners developed as part of its “Hybrid Synergy Drive: Everyone Has Their Reason” campaign.  This site cleverly leverages an avatar to engage consumers when they first arrive on the site, and provides functionality that enables hybrid owners to connect with each other and tell their story.  Though linked to Toyota’s product site, the content and experience of the community resides on a separate microsite.*

The opportunity is clear:  as more consumers shift their media consumption online, marketers must follow suit and provide meaningful online experiences for consumers at each point along the purchase funnel. 

*Note: While essentially launched as a loyalty play, Toyota’s community has much of the content and tools that could also effectively engage affluent consumers when they research new car purchases.  For example, consumer-generated content from existing hybrid owners (eg, reviews, descriptions of reasons for purchasing) could be integrated directly with the product site or branded hybrid technology information site to support the sales process.  Moreover, the role of the avatar could be expanded to create a virtual sales team that discusses product features, explains hybrid technology, or answers frequently asked questions.

Green Marketing through Behavioral Targeting

An Interview with Dave Morgan, Founder and Chairman of Tacoda  

With diverse demographics and evolving attitudes toward eco-friendly products, green consumers are an elusive segment to characterize, let alone target. Specifically, demographics are shifting for green consumers: a once niche market now attracts a broader consumer set that identifies with issues such as global warming and votes with its wallets.  Moreover, purchase patterns are inconsistent within and across product categories.  For example, one might buy a hybrid car but not purchase renewable energy for the home. 

Given these complexities, marketers are turning to behavioral targeting in order to effectively identify and message to this emerging segment.  Quite simply, behavioral targeting enables advertisers to serve relevant ads to consumers based on past-demonstrated behavior online (eg, frequent or recent visits to relevant content).  Additionally, behavioral targeting can be used to influence consumers across the purchase funnel: at the top to build brand awareness and affinity and near the bottom to drive purchase intent and sales. Jupiter Research identifies three different types of publishers and service providers that offer behavioral targeting: 

• Pure play networks (eg, Tacoda, Revenue Science): Focus on driving brand awareness through purchase intent, provides high-quality partner sites and advanced targeting technology
• Performance networks (eg, Advertising.com, Claria): Focus on driving purchase with cost-per acquisition (CPA) pricing, provides broad reach yet has less sophisticated technology relative to the pure plays
• Individual Web properties including portals (eg, Yahoo, MSN) and content sites (eg, WSJ.com, iVillage): Ability to target limited by breadth and depth of relevant content on property. 

I recently had the opportunity to speak with Dave Morgan, Founder, Former CEO and now Chairman of Tacoda, a market leader in behavioral targeting.  We spoke about the emerging green consumer, Tacoda’s advantages in the market and how its behavioral targeting approach is an effective way to identify and influence green consumers.  Here is what he had to say: 

MG: Behavioral targeting is an effective tool for both branding and acquisition.  Targeting based on online behavior can be facilitated by providers such as Tacoda, as well as via portals, individual web sites or even performance networks such as Advertising.com or Claria.   What is Tacoda’s approach for behavioral targeting and how does it stand out from its competitors?   

DM: We make sure that messages get to the appropriate people with significant scale and without the typical waste.  To do so, we focus exclusively on the needs of brand advertisers and those whose objectives are what we call ‘branded response’.  

MG: Does that include building brand awareness and affinity and moving customers through purchase or does it stop short at purchase intent?  

DM: Typically through purchase intent.  We will certainly be used to drive purchase but only if its part of a full funnel approach.  We tend to focus a little higher up in the funnel than others.   

We operate an ad network that is exclusively focused on behavioral targeting.  While there are advantages sometimes of mixing and matching different techniques, we really focus on being the best in breed in a number of different behavioral areas.  For example, we have a full product suite where we do everything from targeting audiences according to pre-set, standardized segments or customized segments that we develop with the advertisers and agencies. 

We do cluster targeting in which we optimize segments as the campaign develops, and we also do retargeting.We also deliver across a pretty substantially scaled network now.  We have 4,500 web sites in the network.  Sites like The New York Times, Wall Street Journal, MSMBC, Orbitz, premium branded sites.  And we now see about 140-150MM unique visitors in the US each month so we are at about 80% penetration [of the online population].

MG: It sounds like you are able to evolve your segments based upon a customized targeting criteria or feedback in the market.  

DM: Exactly. Being able to evolve them is critical because what we have learned is that many of behavioral indicators that are most powerful are non-intuitive and counter-intuitive.

MG: How can companies as diverse as Toyota or the Body Shop use behavioral targeting to market to eco-friendly consumers?    

DM: We have a lot of data on US web browser behaviors that we leverage.  In fact, we collect more data each day than Wal-Mart.  Moreover, we recently mapped this data against comScore data so we can associate certain people that browse certain kinds of content with their e-commerce purchases and visitation to advertiser web sites.  

For us, there is a pretty critical implication here. We have always been able to target advertising to people that have been looking at content about, say, hybrid cars.  And, by analyzing the data, we can tell our network of publishers if they attract a similar audience, regardless of whether [that publisher]  is a political blog, news site or automotive site.   

The data also helps us find these people for advertisers because, as you can imagine, there is very little green auto content out there [to place ads on].  But if you want to deliver meaningful campaigns – not just experimental campaigns – you need scale.  There is simply not enough scale today for advertisers to target online users only looking at the hybrid sections of the car sites.  For the people that review this green content, we are able to identify what their other characteristics are and then message to them on other sites and blogs in our network.  

One interesting insight is that we found that this [eco-friendly] segment goes to auto manufacturing sites more than any other group.  The one behavior we find that indicates an interest in going to auto manufacturer sites is an interest in hybrid cars – even when they do not have hybrid cars at that site.  In fact, it’s the number one indexing behavior for several auto manufacturer sites.  I find this incredible. 

What this is telling us is that in many ways [prospective hybrid buyers] are manufacturer agnostic but looking for companies with [hybrid] cars.  This shows us that high up the funnel, hybrid is really important.  It is different on car configurator sites where consumers are [lower in the purchase funnel, closer to making a purchase decision] looking for price and features.  

Here is another thing.  If you flip it, and say “let’s not look at what are the kinds of people that look at an auto manufacturer site” but you say, “Of the people that consume hybrid car content the most online, what other car content do they go to, what kinds of cars are they most interested in?”  What do you think that may be? 

MG: Safety? 

DM: Actually, no, just the opposite.   

MG: Performance? 

DM: Yeah, they are looking at sports cars, high-end sports cars.  And the people that we see that look at hybrid cars the most appear to be multi-vehicle households with high incomes.  So they are buying the hybrid to feel good about themselves. They are buying it for balance.  

And these are not just average sports cars.  They are really high-end sports cars that they tend to look at. [Hybrid customers] are not granolas or tree huggers which is a really important marketing insight. And because they index so high against manufacturer brands, [hybrid cars] are clearly becoming the differentiator that these [automotive] brands are known for.  While the manufacturers may only be selling one tenth of one percent of their cars as hybrid, the hybrid association is affecting a lot more customers. 

When I talk to people in the [auto] business, they confirm that [a hybrid] tends to be a second or third car purchase.  It is not purchased as a first car, as they are expensive.  It tends, rather, to be paired along with a gas-guzzler, either a large SUV or a high performance sports car or both.  

MG: Jupiter Research notes that behavioral targeting is increasingly favored by companies marketing products with long purchase cycles – such as automobiles, financial services and travel.  How does this play to Tacoda’s strengths in promoting to green consumers?  

DM: The reason that behavioral targeting works very well with auto, financial services, and travel, and also things like home purchases, is that long purchase cycle products are high consideration products.  So, it is top of mind all the time.  As a result, you tend to be very, very aware of ads for those kinds of products and services no matter where you are surfing.   

Also, it is very hard to find those people early in their [purchase] cycle.  Search, as everyone knows, is extraordinarily effective at handing over the lead at the last moment.  But, most likely they have made their brand decision by then.  At that point, it is just about price and location.  If an auto manufacturer or travel destination wants to make an impact, they cannot wait for search.  

MG: What are those indicators that identify consumers with an affinity for green products?  

DM: We analyze the data with no preconceived notions. We start first with who is looking at hybrid car content or green content on news sites or blog sites.  Then we say, ‘what else do we know about them?’  And then, we back into their socio-demographic profiles. After that, we say, ‘Who else looks like them?’ to find look-alikes in the market.   

Today, we know several million browsers in the US indicate a preference for green-oriented products or services or content.  We have found that they had higher incomes that you might have thought and that they are older than you might have thought.  We have also found that they purchase a lot of not-green things, too. 

It is a parlor game [at Tacoda] to talk about motivation [for green purchases] and why. We love doing it. Perhaps consumers have kids in school and [the kids] are asking these questions and that is why they are [purchasing hybrids], or they’re still flower children of the sixties or seventies and are feeling guilty.   

Whatever the underlying motivation is, here is a huge insight for brand marketers: some of the highest spending population groups now have an indicated preference for green and it is untapped.  Regardless of whether only a small percentage of what they buy is green, they seem to care. And so it makes me believe that if brands can authentically wrap themselves in more green-focused products and services and business strategies, there are willing consumers that will reward them.    

MG: And potentially conversely shift spend away from companies who don’t? 

DM: Yes. If it is not authentic, it could backfire on companies that do not use it correctly.   

It is also important to note that [being green] may do nothing more than to generate consumer attention.  The hybrid issue can energize people more than any other issue in automotive than we’ve seen, even though it represents only a tiny fraction of cars that are sold.   

This says that while people are going to manufacturer sites, most of them are not finding appropriate hybrid cars.  But they are finding a lot of car content and probably viewing the other content through a bit of a green lens.  What it also says is that you do not need a whole line of green, probably, to be able to benefit from a legitimate association with green products and services.  

MG: How do you measure whether you have been successful at moving the consumer along the purchase funnel – from brand affinity to purchase intent? 

DM: In most cases we use classic pre- and post-campaign brand awareness surveys or purchase intent surveys from vendors like Insight Express or Dynamic Logic.  However, as I mentioned, we are now starting to match our data against comScore data so we can see how the browsing patterns of our target segments change over time.  

The beauty of what we are doing is that we are looking at not what they say that they do but what they actually do. And we know that there is a big difference there simply because a lot of the things we are finding that are most insightful are non-intuitive or counter intuitive.   

MG: You have identified some of the typical attributes of a green consumer: higher income, older.  How else would you profile this segment? 

DM: To be very clear, there is not just one segment.  One that I have described to you is somewhat non-intuitive.  We are also certainly seeing high indices in a younger audience, as well. There isn’t an average green consumer. In fact, I would argue that green is what makes populations with different incomes, age and other characteristics the same.  For example, there is a big cluster in younger and lower-income populations, but they are not buying hybrid cars because they cannot afford them.  

Today, I think companies still see green as an attribute.  They don’t see it as relationship enhancer yet.  They say, ‘got to have green, check the box, everyone wants a little green’, rather than realizing that there is a group of people for which green is huge and focus on that.  

MG: How do you then market non-green product and services to green consumers? 

DM: If you know this is an important issue, you can change creative messaging or the kinds of products that push out.  What it says is that green is an issue that people will pay a premium for; that alone should get every marketer’s attention.